Co-creation in the Audi Virtual Lab

Audi faced a design challenge in 2004: how to use the lessons learnt from the poor reception of BMW’s iDrive to put together their own user interface.  Their
aim was to create the ideal embodiment of intuitive use; consoles that would
allow drivers to access information, communication platforms and entertainment that
would appeal to different customer segments. It needed to be Vorsprung durch

What if your firm closed its doors on customer service?

What do you usually expect to receive while ordering something online? Hopefully exactly what you ordered, even though there is always a risk of getting something completely different. It could be the wrong colour or the apparel doesn’t fit you well. When such annoying things happen, you hope the company will want to help you resolve your issue.

In our Internal Marketing class, and in a way

Is social media really a worthy marketing tool?

No one would deny that social media is the major marketing buzzword nowadays. And it’s definitely going to generate buzz for a while. Nearly all companies are already on the way to become even more digital and “social”. It seems so exciting we can achieve cost effective direct collaboration and communication with a customer that was never achievable before.



But the question is whether social

News digest: with Elena

It’s great news that the first semester is behind us. Honestly, it wasn’t easy. And it’s not just my personal feelings as international student, being pretty unfamiliar with a new study environment from the very beginning. Communicating with other classmates, it seems we all have made sacrifices to ensure good study results.




After taking a long breath…hooray! I am on the surface again. So

Branding the Un-Egg-spected

The other day when deciding on which eggs to buy during my weekly grocery shop, I stumbled upon branded eggs. By ‘branded eggs’ I don’t mean that there was a company name on the egg carton, these were literally branded eggs with the company logo printed on each egg shell.



Twelve beaming smiling faces greeted me as I opened the carton of eggs from Sunny Queen Farms to check that all the

Taco Bell’s Internet Personality

I LOVE Taco Bell. I love them so much; I would take any opportunity to talk with people about how amazing Taco Bell is. All of their marketing efforts have worked on me, and I am a proud advocate for their brand. Which is a bit strange, considering I’ve never even eaten there.



Why all the passion?



Because Taco Bell’s Internet personality is someone I’d like to be best friends with. Sure,

Digital Marketing: Understanding where your target audience is on-line

James Butcher, Group Sales Manager at Microsoft Media Networks shared his wisdom on digital marketing at an event hosted by the University of Sydney’s Master of Marketing program last week.



When James started working in on-line marketing 8 years back facebook, LinkedIn, Twitter, and Pinterest didn’t exist. Running on-line campaigns was a simple task of creating a presence on Google’s ‘

Adidas interactive window shopping

High street stores suffering with the rise of e-commerce are frantically looking for ways to win back some of the market share lost to the digital space. Adidas interactive digital window concept, recently launched in Germany, has redefined window shopping by offering its customers an immersive and customised experience.

Adidas has placed a large touchscreen in its NEO label storefront,