The little things

It’s always important when travelling to remember the phrase, “It’s not wrong, it’s just different.” However, with some of life’s little efficiencies that follow, there’s not a thought of it being wrong, and you may wonder why you haven’t seen it before. Having been travelling in Southeast Asia for almost a month now, and conducting various research, I have come across some marketing miracles

Is QANTAS using internal marketing to strengthen its brand in the tough aviation market?

Having recently had the pleasure (and I don't use this term lightly) of travelling to Singapore and returning from Hong Kong with Qantas, I am pleased to say I was both shocked and delighted by my experience.




I checked in feeling sorry for their employees, 5000 of which are to be sacked; none of them knowing who would lose their job, or when. But they did know that they were going to go,